Frequently Asked Questions

Yes. ImperialPaws is a home-based, ethical Pekingese breeding program based in the United States. Our parent dogs are AKC registered and health-tested before being included in our breeding program.

We are not a broker, pet mill, or high-volume listing site. Every litter is planned with care and every puppy receives individual attention from birth. Our commitment is to the long-term health and temperament of the breed and the satisfaction of the families who adopt from us.

Our puppies are raised inside our home — not in kennels or outside facilities. From birth they are surrounded by family members, including children and other household pets, which gives them a natural, well-rounded early socialization.

This home-raised environment helps puppies develop confidence, gentleness, and adaptability — qualities that make them wonderful companions in a wide variety of households.

Yes. We offer multiple delivery options to accommodate families across the country:

• Professional Flight Nanny — A trusted, experienced flight nanny accompanies your puppy in-cabin for the safest possible air transport experience.
• Ground Transport — For families within a reasonable driving distance, we coordinate safe and comfortable ground delivery.
• Local Pickup — If you are located near us, you are welcome to collect your puppy in person after all adoption steps are complete.

Delivery logistics and any associated transport fees will be communicated clearly in your adoption agreement before any payment is made.

Our adoption process is straightforward and fully transparent:

1. Browse — Explore our available puppies and find the right match for your family.
2. Apply — Submit an adoption application from the puppy's detail page.
3. Get Approved — We review your application and notify you by email within 24–48 hours.
4. Receive Invoice — Upon approval, an official adoption invoice is issued and emailed to you.
5. Pay — You pay the exact adoption fee shown on your invoice using your preferred method.
6. Reserved — Once payment is confirmed, your puppy is immediately marked as Reserved for you.
7. Delivered — We coordinate pickup or delivery and your puppy comes home to you.

At no point are you asked to pay before receiving an official, itemized invoice tied to your private tracking code.

Most applications are reviewed within 24 to 48 hours. During busier periods it may take slightly longer. You can check your application status at any time using your private tracking code at imperialpaws.pet/track.

In some cases we may reach out with follow-up questions before making a placement decision. Providing detailed, honest answers on your application helps speed up the process.

We recommend applying for one puppy at a time. Submitting multiple applications simultaneously can cause confusion in the review process and may slow down your approval.

If the puppy you applied for is placed before your application is reviewed, we will note this and you are welcome to apply for another available puppy at that time.

After approval, you will receive an approval email to the address you provided in your application. This email will confirm the puppy you have been approved for and the adoption fee.

Following the approval email, an official adoption invoice is issued and sent to you. The invoice is linked to your tracking code and contains an itemized breakdown of the adoption fee. You simply reply to your approval email to begin the payment step.

We do not list payment methods publicly on our website. This is a deliberate security measure to protect both you and us.

Once you have been approved and received your official invoice, simply reply to your approval email and let us know what payment method you have available. We will then send you our payment details securely and privately via email.

This process ensures that payment information is only ever exchanged through a verified, direct email thread — never through social media, a third-party site, or an unsolicited link.

Our safe payment process has several built-in protections:

• You will only pay after receiving your official invoice — a document linked directly to your private tracking code.
• All communication originates from info@imperialpaws.pet only. We never use personal email addresses, social media accounts, or messaging apps for official business.
• We never request payment via random links, wire instructions sent via social media, or through any third-party not disclosed in your invoice.
• After payment is confirmed you receive an automatic Payment Received confirmation email.

If at any point something feels unclear or off, stop and contact us at info@imperialpaws.pet before proceeding.

No. Your invoice reflects only the exact adoption fee shown on the puppy's listing page. There are no hidden fees, processing surcharges, or surprise charges added at any stage.

What you see on the puppy's profile is what you pay. Full stop. If an invoice you receive shows a different amount than what is listed, do not pay — contact us at info@imperialpaws.pet immediately.

Once your payment is confirmed, you will receive an automatic "Payment Confirmed — Puppy Reserved" email. This email serves as your official receipt and reservation confirmation. The puppy will simultaneously be marked as Sold on our website.

If you have made a payment and do not receive this confirmation email within 24 hours, please contact us immediately at info@imperialpaws.pet with your tracking code and payment reference. We will resolve this as quickly as possible.

Do not assume silence is normal. Prompt follow-up is always appropriate when payment confirmation is delayed.

Yes. All of our puppies come with a health guarantee. The full terms and conditions of the guarantee are included in your adoption agreement, which you will receive before the adoption is finalized.

We encourage all adopters to read the adoption agreement carefully and to ask any questions before signing. Your peace of mind matters to us.

Every puppy is placed with age-appropriate vaccinations and deworming completed prior to leaving us. Specific records will depend on the puppy's age at the time of placement.

Your puppy's vaccination and deworming records will be provided to you at the time of adoption so your veterinarian can continue the proper schedule. We strongly recommend booking a wellness vet visit within the first week of your puppy arriving home.

Getting your home ready before your puppy arrives makes the transition much smoother. Here is what we recommend having on hand:

• Small breed puppy food — Ask us what food your puppy is currently eating so you can maintain consistency and avoid a sudden diet change.
• Cozy, appropriately-sized bed or crate — Pekingese appreciate a warm, quiet space of their own.
• Water bowl — Fresh water should be available at all times.
• Vet appointment booked — Schedule a wellness appointment for the week of your puppy's arrival. Early vet visits build a baseline health record and catch any concerns early.

We are happy to answer any breed-specific care questions you have before or after your puppy comes home.

When you submit an application, you are issued a private tracking code. You can enter this code at any time on our tracking page to see your current application status.

Visit: imperialpaws.pet/track

Keep your tracking code private — it is unique to your application and displays your approval status and any associated invoice.

For all questions, contact us at: info@imperialpaws.pet

This is the only official email address used by ImperialPaws. All responses, invoices, approval notifications, and payment confirmations will come from this address. If you ever receive a message claiming to be from ImperialPaws from any other email address, treat it with caution and verify with us directly.

Your puppy is not reserved until payment has been confirmed. Once that happens, two things occur simultaneously:

• You receive a "Payment Confirmed — Puppy Reserved" email to the address on your application.
• The puppy's listing on our website is immediately updated to Sold, so no other applicant can be invoiced for that puppy.

This dual confirmation ensures complete clarity. If you have paid but have not received the confirmation email and the listing has not changed, contact us at info@imperialpaws.pet without delay.